Scimago Journal & Country Rank

Journal of Service Research

Country United States  - SIR icon SIR Ranking of United States
H Index
Subject Area and CategoryBusiness, Management and Accounting
Organizational Behavior and Human Resource Management

Computer Science
Information Systems

Social Sciences
Sociology and Political Science
PublisherSAGE Publications
Publication typeJournals
Scope The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.


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The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Information Systems1999Q2
Information Systems2000Q1
Information Systems2001Q1
Information Systems2002Q1
Information Systems2003Q1
Information Systems2004Q1
Information Systems2005Q1
Information Systems2006Q1
Information Systems2007Q1
Information Systems2008Q1
Information Systems2009Q1
Information Systems2010Q1
Information Systems2011Q1
Information Systems2012Q1
Information Systems2013Q1
Information Systems2014Q1
Information Systems2015Q1
Information Systems2016Q1
Information Systems2017Q1
Information Systems2018Q1
Organizational Behavior and Human Resource Management1999Q2
Organizational Behavior and Human Resource Management2000Q2
Organizational Behavior and Human Resource Management2001Q1
Organizational Behavior and Human Resource Management2002Q1
Organizational Behavior and Human Resource Management2003Q1
Organizational Behavior and Human Resource Management2004Q1
Organizational Behavior and Human Resource Management2005Q1
Organizational Behavior and Human Resource Management2006Q1
Organizational Behavior and Human Resource Management2007Q1
Organizational Behavior and Human Resource Management2008Q1
Organizational Behavior and Human Resource Management2009Q1
Organizational Behavior and Human Resource Management2010Q1
Organizational Behavior and Human Resource Management2011Q1
Organizational Behavior and Human Resource Management2012Q1
Organizational Behavior and Human Resource Management2013Q1
Organizational Behavior and Human Resource Management2014Q1
Organizational Behavior and Human Resource Management2015Q1
Organizational Behavior and Human Resource Management2016Q1
Organizational Behavior and Human Resource Management2017Q1
Organizational Behavior and Human Resource Management2018Q1
Sociology and Political Science1999Q2
Sociology and Political Science2000Q1
Sociology and Political Science2001Q1
Sociology and Political Science2002Q1
Sociology and Political Science2003Q1
Sociology and Political Science2004Q1
Sociology and Political Science2005Q1
Sociology and Political Science2006Q1
Sociology and Political Science2007Q1
Sociology and Political Science2008Q1
Sociology and Political Science2009Q1
Sociology and Political Science2010Q1
Sociology and Political Science2011Q1
Sociology and Political Science2012Q1
Sociology and Political Science2013Q1
Sociology and Political Science2014Q1
Sociology and Political Science2015Q1
Sociology and Political Science2016Q1
Sociology and Political Science2017Q1
Sociology and Political Science2018Q1

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per documentYearValue
Cites / Doc. (4 years)19990.923
Cites / Doc. (4 years)20001.600
Cites / Doc. (4 years)20011.159
Cites / Doc. (4 years)20022.067
Cites / Doc. (4 years)20032.000
Cites / Doc. (4 years)20042.853
Cites / Doc. (4 years)20052.544
Cites / Doc. (4 years)20063.620
Cites / Doc. (4 years)20074.088
Cites / Doc. (4 years)20084.566
Cites / Doc. (4 years)20095.727
Cites / Doc. (4 years)20104.735
Cites / Doc. (4 years)20115.779
Cites / Doc. (4 years)20125.791
Cites / Doc. (4 years)20136.422
Cites / Doc. (4 years)20148.320
Cites / Doc. (4 years)20155.222
Cites / Doc. (4 years)20167.600
Cites / Doc. (4 years)20177.634
Cites / Doc. (4 years)20189.765
Cites / Doc. (3 years)19990.923
Cites / Doc. (3 years)20001.600
Cites / Doc. (3 years)20011.159
Cites / Doc. (3 years)20021.883
Cites / Doc. (3 years)20032.133
Cites / Doc. (3 years)20042.089
Cites / Doc. (3 years)20052.342
Cites / Doc. (3 years)20063.147
Cites / Doc. (3 years)20073.827
Cites / Doc. (3 years)20083.947
Cites / Doc. (3 years)20094.920
Cites / Doc. (3 years)20103.480
Cites / Doc. (3 years)20114.863
Cites / Doc. (3 years)20125.070
Cites / Doc. (3 years)20136.854
Cites / Doc. (3 years)20145.167
Cites / Doc. (3 years)20154.313
Cites / Doc. (3 years)20167.253
Cites / Doc. (3 years)20178.529
Cites / Doc. (3 years)20188.565
Cites / Doc. (2 years)19990.923
Cites / Doc. (2 years)20001.600
Cites / Doc. (2 years)20010.840
Cites / Doc. (2 years)20021.840
Cites / Doc. (2 years)20031.250
Cites / Doc. (2 years)20041.923
Cites / Doc. (2 years)20051.902
Cites / Doc. (2 years)20062.604
Cites / Doc. (2 years)20073.471
Cites / Doc. (2 years)20083.255
Cites / Doc. (2 years)20092.979
Cites / Doc. (2 years)20102.804
Cites / Doc. (2 years)20114.232
Cites / Doc. (2 years)20125.000
Cites / Doc. (2 years)20133.333
Cites / Doc. (2 years)20144.167
Cites / Doc. (2 years)20153.333
Cites / Doc. (2 years)20168.237
Cites / Doc. (2 years)20177.544
Cites / Doc. (2 years)20185.268
Total Cites 

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Self Cites19996
Self Cites200023
Self Cites200114
Self Cites200233
Self Cites200339
Self Cites200431
Self Cites200516
Self Cites200624
Self Cites200724
Self Cites200821
Self Cites200932
Self Cites201018
Self Cites201152
Self Cites201231
Self Cites201332
Self Cites201440
Self Cites201543
Self Cites201657
Self Cites201760
Self Cites201854
Total Cites199912
Total Cites200064
Total Cites200173
Total Cites2002145
Total Cites2003160
Total Cites2004165
Total Cites2005178
Total Cites2006236
Total Cites2007287
Total Cites2008296
Total Cites2009369
Total Cites2010261
Total Cites2011389
Total Cites2012436
Total Cites2013610
Total Cites2014496
Total Cites2015414
Total Cites2016689
Total Cites2017742
Total Cites2018728
External Cites per Doc 
Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

External Cites per document19990.462
External Cites per document20001.025
External Cites per document20010.937
External Cites per document20021.455
External Cites per document20031.613
External Cites per document20041.696
External Cites per document20052.132
External Cites per document20062.827
External Cites per document20073.507
External Cites per document20083.667
External Cites per document20094.493
External Cites per document20103.240
External Cites per document20114.213
External Cites per document20124.709
External Cites per document20136.494
External Cites per document20144.750
External Cites per document20153.865
External Cites per document20166.653
External Cites per document20177.839
External Cites per document20187.929
Cites per document19990.923
Cites per document20001.600
Cites per document20011.159
Cites per document20021.883
Cites per document20032.133
Cites per document20042.089
Cites per document20052.342
Cites per document20063.147
Cites per document20073.827
Cites per document20083.947
Cites per document20094.920
Cites per document20103.480
Cites per document20114.863
Cites per document20125.070
Cites per document20136.854
Cites per document20145.167
Cites per document20154.313
Cites per document20167.253
Cites per document20178.529
Cites per document20188.565
% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

YearInternational Collaboration
Citable documents 
Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Non-citable documents19992
Non-citable documents20005
Non-citable documents20015
Non-citable documents20025
Non-citable documents20032
Non-citable documents20042
Non-citable documents20051
Non-citable documents20062
Non-citable documents20073
Non-citable documents20083
Non-citable documents20092
Non-citable documents20102
Non-citable documents20113
Non-citable documents20125
Non-citable documents20134
Non-citable documents20143
Non-citable documents20152
Non-citable documents20164
Non-citable documents20174
Non-citable documents20184
Citable documents199913
Citable documents200040
Citable documents200163
Citable documents200277
Citable documents200375
Citable documents200479
Citable documents200576
Citable documents200675
Citable documents200775
Citable documents200875
Citable documents200975
Citable documents201075
Citable documents201180
Citable documents201286
Citable documents201389
Citable documents201496
Citable documents201596
Citable documents201695
Citable documents201787
Citable documents201885
Cited documents 
Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Uncited documents19996
Uncited documents200019
Uncited documents200132
Uncited documents200225
Uncited documents200323
Uncited documents200424
Uncited documents200520
Uncited documents200619
Uncited documents200714
Uncited documents200812
Uncited documents200910
Uncited documents201015
Uncited documents201110
Uncited documents201217
Uncited documents201319
Uncited documents201411
Uncited documents201518
Uncited documents201610
Uncited documents20174
Uncited documents20188
Cited documents19999
Cited documents200026
Cited documents200136
Cited documents200257
Cited documents200354
Cited documents200457
Cited documents200557
Cited documents200658
Cited documents200764
Cited documents200866
Cited documents200967
Cited documents201062
Cited documents201173
Cited documents201274
Cited documents201374
Cited documents201488
Cited documents201580
Cited documents201689
Cited documents201787
Cited documents201881
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