Scimago Journal & Country Rank

Journal of Service Research

CountryUnited States
H Index
Subject Area and CategoryBusiness, Management and Accounting
Organizational Behavior and Human Resource Management

Computer Science
Information Systems

Social Sciences
Sociology and Political Science
PublisherSAGE Publications
Publication typeJournals
Coverage1998-2000, 2004-ongoing
Scope The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles. (source)

The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Information Systems1999Q1
Information Systems2000Q1
Information Systems2001Q1
Information Systems2002Q2
Information Systems2003Q3
Information Systems2004Q3
Information Systems2005Q3
Information Systems2006Q2
Information Systems2007Q1
Information Systems2008Q1
Information Systems2009Q1
Information Systems2010Q1
Information Systems2011Q1
Information Systems2012Q1
Information Systems2013Q1
Information Systems2014Q1
Information Systems2015Q1
Information Systems2016Q1
Organizational Behavior and Human Resource Management1999Q2
Organizational Behavior and Human Resource Management2000Q2
Organizational Behavior and Human Resource Management2001Q1
Organizational Behavior and Human Resource Management2002Q2
Organizational Behavior and Human Resource Management2003Q3
Organizational Behavior and Human Resource Management2004Q3
Organizational Behavior and Human Resource Management2005Q3
Organizational Behavior and Human Resource Management2006Q2
Organizational Behavior and Human Resource Management2007Q1
Organizational Behavior and Human Resource Management2008Q1
Organizational Behavior and Human Resource Management2009Q1
Organizational Behavior and Human Resource Management2010Q1
Organizational Behavior and Human Resource Management2011Q1
Organizational Behavior and Human Resource Management2012Q1
Organizational Behavior and Human Resource Management2013Q1
Organizational Behavior and Human Resource Management2014Q1
Organizational Behavior and Human Resource Management2015Q1
Organizational Behavior and Human Resource Management2016Q1
Sociology and Political Science1999Q2
Sociology and Political Science2000Q2
Sociology and Political Science2001Q1
Sociology and Political Science2002Q1
Sociology and Political Science2003Q2
Sociology and Political Science2004Q2
Sociology and Political Science2005Q3
Sociology and Political Science2006Q2
Sociology and Political Science2007Q1
Sociology and Political Science2008Q1
Sociology and Political Science2009Q1
Sociology and Political Science2010Q1
Sociology and Political Science2011Q1
Sociology and Political Science2012Q1
Sociology and Political Science2013Q1
Sociology and Political Science2014Q1
Sociology and Political Science2015Q1
Sociology and Political Science2016Q1

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per documentYearValue
Cites / Doc. (4 years)19990.923
Cites / Doc. (4 years)20001.500
Cites / Doc. (4 years)20010.968
Cites / Doc. (4 years)20021.367
Cites / Doc. (4 years)20030.931
Cites / Doc. (4 years)20041.010
Cites / Doc. (4 years)20050.369
Cites / Doc. (4 years)20060.870
Cites / Doc. (4 years)20072.137
Cites / Doc. (4 years)20083.444
Cites / Doc. (4 years)20096.040
Cites / Doc. (4 years)20104.592
Cites / Doc. (4 years)20115.781
Cites / Doc. (4 years)20125.685
Cites / Doc. (4 years)20136.259
Cites / Doc. (4 years)20148.161
Cites / Doc. (4 years)20155.144
Cites / Doc. (4 years)20166.466
Cites / Doc. (3 years)19990.923
Cites / Doc. (3 years)20001.500
Cites / Doc. (3 years)20010.968
Cites / Doc. (3 years)20021.130
Cites / Doc. (3 years)20030.680
Cites / Doc. (3 years)20040.494
Cites / Doc. (3 years)20050.355
Cites / Doc. (3 years)20061.040
Cites / Doc. (3 years)20072.800
Cites / Doc. (3 years)20084.000
Cites / Doc. (3 years)20095.211
Cites / Doc. (3 years)20103.368
Cites / Doc. (3 years)20114.877
Cites / Doc. (3 years)20124.965
Cites / Doc. (3 years)20136.652
Cites / Doc. (3 years)20145.126
Cites / Doc. (3 years)20154.316
Cites / Doc. (3 years)20166.059
Cites / Doc. (2 years)19990.923
Cites / Doc. (2 years)20001.500
Cites / Doc. (2 years)20010.600
Cites / Doc. (2 years)20020.700
Cites / Doc. (2 years)20030.231
Cites / Doc. (2 years)20040.423
Cites / Doc. (2 years)20050.392
Cites / Doc. (2 years)20061.417
Cites / Doc. (2 years)20073.412
Cites / Doc. (2 years)20083.353
Cites / Doc. (2 years)20093.367
Cites / Doc. (2 years)20102.692
Cites / Doc. (2 years)20114.214
Cites / Doc. (2 years)20124.898
Cites / Doc. (2 years)20133.233
Cites / Doc. (2 years)20144.092
Cites / Doc. (2 years)20153.369
Cites / Doc. (2 years)20166.576
Total Cites 

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Self Cites19996
Self Cites200023
Self Cites200114
Self Cites200233
Self Cites200332
Self Cites20048
Self Cites20052
Self Cites200610
Self Cites200719
Self Cites200821
Self Cites200932
Self Cites201018
Self Cites201153
Self Cites201231
Self Cites201332
Self Cites201440
Self Cites201555
Self Cites201648
Total Cites199912
Total Cites200060
Total Cites200161
Total Cites200287
Total Cites200351
Total Cites200439
Total Cites200527
Total Cites200678
Total Cites2007210
Total Cites2008300
Total Cites2009396
Total Cites2010256
Total Cites2011395
Total Cites2012427
Total Cites2013592
Total Cites2014487
Total Cites2015410
Total Cites2016612
External Cites per Doc 
Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

External Cites per document19990.462
External Cites per document20000.925
External Cites per document20010.746
External Cites per document20020.701
External Cites per document20030.253
External Cites per document20040.392
External Cites per document20050.329
External Cites per document20060.907
External Cites per document20072.547
External Cites per document20083.720
External Cites per document20094.789
External Cites per document20103.132
External Cites per document20114.222
External Cites per document20124.605
External Cites per document20136.292
External Cites per document20144.705
External Cites per document20153.737
External Cites per document20165.584
Cites per document19990.923
Cites per document20001.500
Cites per document20010.968
Cites per document20021.130
Cites per document20030.680
Cites per document20040.494
Cites per document20050.355
Cites per document20061.040
Cites per document20072.800
Cites per document20084.000
Cites per document20095.211
Cites per document20103.368
Cites per document20114.877
Cites per document20124.965
Cites per document20136.652
Cites per document20145.126
Cites per document20154.316
Cites per document20166.059
% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

YearInternational Collaboration
Citable documents 
Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Non-citable documents19992
Non-citable documents20005
Non-citable documents20015
Non-citable documents20025
Non-citable documents20032
Non-citable documents20042
Non-citable documents20051
Non-citable documents20062
Non-citable documents20073
Non-citable documents20083
Non-citable documents20092
Non-citable documents20102
Non-citable documents20113
Non-citable documents20125
Non-citable documents20134
Non-citable documents20143
Non-citable documents20152
Non-citable documents20164
Citable documents199913
Citable documents200040
Citable documents200163
Citable documents200277
Citable documents200375
Citable documents200479
Citable documents200576
Citable documents200675
Citable documents200775
Citable documents200875
Citable documents200976
Citable documents201076
Citable documents201181
Citable documents201286
Citable documents201389
Citable documents201495
Citable documents201595
Citable documents2016101
Cited documents 
Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Uncited documents19996
Uncited documents200019
Uncited documents200139
Uncited documents200238
Uncited documents200352
Uncited documents200455
Uncited documents200560
Uncited documents200649
Uncited documents200724
Uncited documents200813
Uncited documents200910
Uncited documents201015
Uncited documents201110
Uncited documents201217
Uncited documents201322
Uncited documents201411
Uncited documents201516
Uncited documents201614
Cited documents19999
Cited documents200026
Cited documents200129
Cited documents200244
Cited documents200325
Cited documents200426
Cited documents200517
Cited documents200628
Cited documents200754
Cited documents200865
Cited documents200968
Cited documents201063
Cited documents201174
Cited documents201274
Cited documents201371
Cited documents201487
Cited documents201581
Cited documents201691
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