Scimago Journal & Country Rank

Journal of Service Research

Country United States  - SIR icon SIR Ranking of United States
H Index
Subject Area and CategoryBusiness, Management and Accounting
Organizational Behavior and Human Resource Management

Computer Science
Information Systems

Social Sciences
Sociology and Political Science
PublisherSAGE Publications
Publication typeJournals
Scope The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.


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The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Information Systems1999Q2
Information Systems2000Q1
Information Systems2001Q1
Information Systems2002Q1
Information Systems2003Q1
Information Systems2004Q1
Information Systems2005Q1
Information Systems2006Q1
Information Systems2007Q1
Information Systems2008Q1
Information Systems2009Q1
Information Systems2010Q1
Information Systems2011Q1
Information Systems2012Q1
Information Systems2013Q1
Information Systems2014Q1
Information Systems2015Q1
Information Systems2016Q1
Information Systems2017Q1
Organizational Behavior and Human Resource Management1999Q2
Organizational Behavior and Human Resource Management2000Q2
Organizational Behavior and Human Resource Management2001Q1
Organizational Behavior and Human Resource Management2002Q1
Organizational Behavior and Human Resource Management2003Q1
Organizational Behavior and Human Resource Management2004Q1
Organizational Behavior and Human Resource Management2005Q1
Organizational Behavior and Human Resource Management2006Q1
Organizational Behavior and Human Resource Management2007Q1
Organizational Behavior and Human Resource Management2008Q1
Organizational Behavior and Human Resource Management2009Q1
Organizational Behavior and Human Resource Management2010Q1
Organizational Behavior and Human Resource Management2011Q1
Organizational Behavior and Human Resource Management2012Q1
Organizational Behavior and Human Resource Management2013Q1
Organizational Behavior and Human Resource Management2014Q1
Organizational Behavior and Human Resource Management2015Q1
Organizational Behavior and Human Resource Management2016Q1
Organizational Behavior and Human Resource Management2017Q1
Sociology and Political Science1999Q2
Sociology and Political Science2000Q1
Sociology and Political Science2001Q1
Sociology and Political Science2002Q1
Sociology and Political Science2003Q1
Sociology and Political Science2004Q1
Sociology and Political Science2005Q1
Sociology and Political Science2006Q1
Sociology and Political Science2007Q1
Sociology and Political Science2008Q1
Sociology and Political Science2009Q1
Sociology and Political Science2010Q1
Sociology and Political Science2011Q1
Sociology and Political Science2012Q1
Sociology and Political Science2013Q1
Sociology and Political Science2014Q1
Sociology and Political Science2015Q1
Sociology and Political Science2016Q1
Sociology and Political Science2017Q1

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per documentYearValue
Cites / Doc. (4 years)19990.923
Cites / Doc. (4 years)20001.600
Cites / Doc. (4 years)20011.143
Cites / Doc. (4 years)20022.056
Cites / Doc. (4 years)20031.941
Cites / Doc. (4 years)20042.814
Cites / Doc. (4 years)20052.350
Cites / Doc. (4 years)20063.380
Cites / Doc. (4 years)20073.745
Cites / Doc. (4 years)20084.303
Cites / Doc. (4 years)20096.140
Cites / Doc. (4 years)20104.621
Cites / Doc. (4 years)20115.790
Cites / Doc. (4 years)20125.748
Cites / Doc. (4 years)20136.431
Cites / Doc. (4 years)20148.272
Cites / Doc. (4 years)20155.190
Cites / Doc. (4 years)20166.871
Cites / Doc. (4 years)20177.325
Cites / Doc. (3 years)19990.923
Cites / Doc. (3 years)20001.600
Cites / Doc. (3 years)20011.143
Cites / Doc. (3 years)20021.870
Cites / Doc. (3 years)20032.053
Cites / Doc. (3 years)20042.038
Cites / Doc. (3 years)20052.158
Cites / Doc. (3 years)20062.800
Cites / Doc. (3 years)20073.480
Cites / Doc. (3 years)20084.107
Cites / Doc. (3 years)20095.316
Cites / Doc. (3 years)20103.382
Cites / Doc. (3 years)20114.889
Cites / Doc. (3 years)20125.035
Cites / Doc. (3 years)20136.843
Cites / Doc. (3 years)20145.125
Cites / Doc. (3 years)20154.302
Cites / Doc. (3 years)20166.431
Cites / Doc. (3 years)20178.149
Cites / Doc. (2 years)19990.923
Cites / Doc. (2 years)20001.600
Cites / Doc. (2 years)20010.820
Cites / Doc. (2 years)20021.820
Cites / Doc. (2 years)20031.173
Cites / Doc. (2 years)20041.923
Cites / Doc. (2 years)20051.627
Cites / Doc. (2 years)20062.146
Cites / Doc. (2 years)20073.471
Cites / Doc. (2 years)20083.412
Cites / Doc. (2 years)20093.388
Cites / Doc. (2 years)20102.692
Cites / Doc. (2 years)20114.214
Cites / Doc. (2 years)20124.966
Cites / Doc. (2 years)20133.317
Cites / Doc. (2 years)20144.106
Cites / Doc. (2 years)20153.364
Cites / Doc. (2 years)20167.015
Cites / Doc. (2 years)20177.123
Total Cites 

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Self Cites19996
Self Cites200023
Self Cites200114
Self Cites200233
Self Cites200339
Self Cites200431
Self Cites200515
Self Cites200623
Self Cites200722
Self Cites200821
Self Cites200933
Self Cites201018
Self Cites201153
Self Cites201231
Self Cites201332
Self Cites201440
Self Cites201555
Self Cites201648
Self Cites201760
Total Cites199912
Total Cites200064
Total Cites200172
Total Cites2002144
Total Cites2003154
Total Cites2004161
Total Cites2005164
Total Cites2006210
Total Cites2007261
Total Cites2008308
Total Cites2009404
Total Cites2010257
Total Cites2011396
Total Cites2012433
Total Cites2013609
Total Cites2014492
Total Cites2015413
Total Cites2016656
Total Cites2017709
External Cites per Doc 
Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

External Cites per document19990.462
External Cites per document20001.025
External Cites per document20010.921
External Cites per document20021.442
External Cites per document20031.533
External Cites per document20041.646
External Cites per document20051.961
External Cites per document20062.493
External Cites per document20073.187
External Cites per document20083.827
External Cites per document20094.882
External Cites per document20103.145
External Cites per document20114.235
External Cites per document20124.674
External Cites per document20136.483
External Cites per document20144.708
External Cites per document20153.729
External Cites per document20165.961
External Cites per document20177.460
Cites per document19990.923
Cites per document20001.600
Cites per document20011.143
Cites per document20021.870
Cites per document20032.053
Cites per document20042.038
Cites per document20052.158
Cites per document20062.800
Cites per document20073.480
Cites per document20084.107
Cites per document20095.316
Cites per document20103.382
Cites per document20114.889
Cites per document20125.035
Cites per document20136.843
Cites per document20145.125
Cites per document20154.302
Cites per document20166.431
Cites per document20178.149
% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

YearInternational Collaboration
Citable documents 
Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Non-citable documents19992
Non-citable documents20005
Non-citable documents20015
Non-citable documents20025
Non-citable documents20032
Non-citable documents20042
Non-citable documents20051
Non-citable documents20062
Non-citable documents20073
Non-citable documents20083
Non-citable documents20092
Non-citable documents20102
Non-citable documents20113
Non-citable documents20125
Non-citable documents20134
Non-citable documents20143
Non-citable documents20152
Non-citable documents20164
Non-citable documents20174
Citable documents199913
Citable documents200040
Citable documents200163
Citable documents200277
Citable documents200375
Citable documents200479
Citable documents200576
Citable documents200675
Citable documents200775
Citable documents200875
Citable documents200976
Citable documents201076
Citable documents201181
Citable documents201286
Citable documents201389
Citable documents201496
Citable documents201596
Citable documents2016102
Citable documents201787
Cited documents 
Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Uncited documents19996
Uncited documents200019
Uncited documents200133
Uncited documents200225
Uncited documents200324
Uncited documents200425
Uncited documents200524
Uncited documents200623
Uncited documents200713
Uncited documents200812
Uncited documents200910
Uncited documents201015
Uncited documents201110
Uncited documents201217
Uncited documents201319
Uncited documents201411
Uncited documents201517
Uncited documents201615
Uncited documents20175
Cited documents19999
Cited documents200026
Cited documents200135
Cited documents200257
Cited documents200353
Cited documents200456
Cited documents200553
Cited documents200654
Cited documents200765
Cited documents200866
Cited documents200968
Cited documents201063
Cited documents201174
Cited documents201274
Cited documents201374
Cited documents201488
Cited documents201581
Cited documents201691
Cited documents201786
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