Scimago Journal & Country Rank

Journal of Service Research

Country United States  - SIR icon
H Index
Subject Area and CategoryBusiness, Management and Accounting
Organizational Behavior and Human Resource Management

Computer Science
Information Systems

Social Sciences
Sociology and Political Science
Publisher SAGE Publications Inc.
Publication typeJournals
ISSN10946705, 15527379
Scope The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.


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The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Information Systems1999Q2
Information Systems2000Q1
Information Systems2001Q1
Information Systems2002Q1
Information Systems2003Q1
Information Systems2004Q1
Information Systems2005Q1
Information Systems2006Q1
Information Systems2007Q1
Information Systems2008Q1
Information Systems2009Q1
Information Systems2010Q1
Information Systems2011Q1
Information Systems2012Q1
Information Systems2013Q1
Information Systems2014Q1
Information Systems2015Q1
Information Systems2016Q1
Information Systems2017Q1
Information Systems2018Q1
Information Systems2019Q1
Organizational Behavior and Human Resource Management1999Q2
Organizational Behavior and Human Resource Management2000Q2
Organizational Behavior and Human Resource Management2001Q1
Organizational Behavior and Human Resource Management2002Q1
Organizational Behavior and Human Resource Management2003Q1
Organizational Behavior and Human Resource Management2004Q1
Organizational Behavior and Human Resource Management2005Q1
Organizational Behavior and Human Resource Management2006Q1
Organizational Behavior and Human Resource Management2007Q1
Organizational Behavior and Human Resource Management2008Q1
Organizational Behavior and Human Resource Management2009Q1
Organizational Behavior and Human Resource Management2010Q1
Organizational Behavior and Human Resource Management2011Q1
Organizational Behavior and Human Resource Management2012Q1
Organizational Behavior and Human Resource Management2013Q1
Organizational Behavior and Human Resource Management2014Q1
Organizational Behavior and Human Resource Management2015Q1
Organizational Behavior and Human Resource Management2016Q1
Organizational Behavior and Human Resource Management2017Q1
Organizational Behavior and Human Resource Management2018Q1
Organizational Behavior and Human Resource Management2019Q1
Sociology and Political Science1999Q2
Sociology and Political Science2000Q1
Sociology and Political Science2001Q1
Sociology and Political Science2002Q1
Sociology and Political Science2003Q1
Sociology and Political Science2004Q1
Sociology and Political Science2005Q1
Sociology and Political Science2006Q1
Sociology and Political Science2007Q1
Sociology and Political Science2008Q1
Sociology and Political Science2009Q1
Sociology and Political Science2010Q1
Sociology and Political Science2011Q1
Sociology and Political Science2012Q1
Sociology and Political Science2013Q1
Sociology and Political Science2014Q1
Sociology and Political Science2015Q1
Sociology and Political Science2016Q1
Sociology and Political Science2017Q1
Sociology and Political Science2018Q1
Sociology and Political Science2019Q1

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per documentYearValue
Cites / Doc. (4 years)19990.923
Cites / Doc. (4 years)20001.600
Cites / Doc. (4 years)20011.159
Cites / Doc. (4 years)20022.067
Cites / Doc. (4 years)20032.010
Cites / Doc. (4 years)20042.853
Cites / Doc. (4 years)20052.534
Cites / Doc. (4 years)20063.630
Cites / Doc. (4 years)20074.186
Cites / Doc. (4 years)20084.879
Cites / Doc. (4 years)20096.110
Cites / Doc. (4 years)20104.718
Cites / Doc. (4 years)20115.800
Cites / Doc. (4 years)20125.784
Cites / Doc. (4 years)20136.405
Cites / Doc. (4 years)20148.400
Cites / Doc. (4 years)20155.222
Cites / Doc. (4 years)20167.640
Cites / Doc. (4 years)20177.691
Cites / Doc. (4 years)20189.287
Cites / Doc. (4 years)201911.214
Cites / Doc. (3 years)19990.923
Cites / Doc. (3 years)20001.600
Cites / Doc. (3 years)20011.159
Cites / Doc. (3 years)20021.883
Cites / Doc. (3 years)20032.147
Cites / Doc. (3 years)20042.101
Cites / Doc. (3 years)20052.342
Cites / Doc. (3 years)20063.160
Cites / Doc. (3 years)20073.880
Cites / Doc. (3 years)20084.160
Cites / Doc. (3 years)20095.289
Cites / Doc. (3 years)20103.474
Cites / Doc. (3 years)20114.914
Cites / Doc. (3 years)20125.070
Cites / Doc. (3 years)20136.831
Cites / Doc. (3 years)20145.208
Cites / Doc. (3 years)20154.292
Cites / Doc. (3 years)20167.295
Cites / Doc. (3 years)20178.609
Cites / Doc. (3 years)20188.035
Cites / Doc. (3 years)20198.193
Cites / Doc. (2 years)19990.923
Cites / Doc. (2 years)20001.600
Cites / Doc. (2 years)20010.840
Cites / Doc. (2 years)20021.840
Cites / Doc. (2 years)20031.250
Cites / Doc. (2 years)20041.923
Cites / Doc. (2 years)20051.902
Cites / Doc. (2 years)20062.646
Cites / Doc. (2 years)20073.471
Cites / Doc. (2 years)20083.451
Cites / Doc. (2 years)20093.327
Cites / Doc. (2 years)20102.808
Cites / Doc. (2 years)20114.232
Cites / Doc. (2 years)20125.000
Cites / Doc. (2 years)20133.300
Cites / Doc. (2 years)20144.197
Cites / Doc. (2 years)20153.303
Cites / Doc. (2 years)20168.288
Cites / Doc. (2 years)20177.649
Cites / Doc. (2 years)20184.804
Cites / Doc. (2 years)20198.545
Total Cites 

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Self Cites19996
Self Cites200023
Self Cites200114
Self Cites200233
Self Cites200339
Self Cites200431
Self Cites200516
Self Cites200624
Self Cites200724
Self Cites200821
Self Cites200933
Self Cites201018
Self Cites201153
Self Cites201231
Self Cites201332
Self Cites201440
Self Cites201543
Self Cites201657
Self Cites201760
Self Cites201843
Self Cites201973
Total Cites199912
Total Cites200064
Total Cites200173
Total Cites2002145
Total Cites2003161
Total Cites2004166
Total Cites2005178
Total Cites2006237
Total Cites2007291
Total Cites2008312
Total Cites2009402
Total Cites2010264
Total Cites2011398
Total Cites2012436
Total Cites2013608
Total Cites2014500
Total Cites2015412
Total Cites2016693
Total Cites2017749
Total Cites2018683
Total Cites2019680
External Cites per Doc 
Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

External Cites per document19990.462
External Cites per document20001.025
External Cites per document20010.937
External Cites per document20021.455
External Cites per document20031.627
External Cites per document20041.709
External Cites per document20052.132
External Cites per document20062.840
External Cites per document20073.560
External Cites per document20083.880
External Cites per document20094.855
External Cites per document20103.237
External Cites per document20114.259
External Cites per document20124.709
External Cites per document20136.472
External Cites per document20144.792
External Cites per document20153.844
External Cites per document20166.695
External Cites per document20177.920
External Cites per document20187.529
External Cites per document20197.313
Cites per document19990.923
Cites per document20001.600
Cites per document20011.159
Cites per document20021.883
Cites per document20032.147
Cites per document20042.101
Cites per document20052.342
Cites per document20063.160
Cites per document20073.880
Cites per document20084.160
Cites per document20095.289
Cites per document20103.474
Cites per document20114.914
Cites per document20125.070
Cites per document20136.831
Cites per document20145.208
Cites per document20154.292
Cites per document20167.295
Cites per document20178.609
Cites per document20188.035
Cites per document20198.193
% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

YearInternational Collaboration
Citable documents 
Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Non-citable documents19992
Non-citable documents20005
Non-citable documents20015
Non-citable documents20025
Non-citable documents20032
Non-citable documents20042
Non-citable documents20051
Non-citable documents20062
Non-citable documents20073
Non-citable documents20083
Non-citable documents20092
Non-citable documents20102
Non-citable documents20113
Non-citable documents20125
Non-citable documents20134
Non-citable documents20143
Non-citable documents20152
Non-citable documents20164
Non-citable documents20174
Non-citable documents20184
Non-citable documents20193
Citable documents199913
Citable documents200040
Citable documents200163
Citable documents200277
Citable documents200375
Citable documents200479
Citable documents200576
Citable documents200675
Citable documents200775
Citable documents200875
Citable documents200976
Citable documents201076
Citable documents201181
Citable documents201286
Citable documents201389
Citable documents201496
Citable documents201596
Citable documents201695
Citable documents201787
Citable documents201885
Citable documents201983
Cited documents 
Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Uncited documents19996
Uncited documents200019
Uncited documents200132
Uncited documents200225
Uncited documents200323
Uncited documents200424
Uncited documents200520
Uncited documents200619
Uncited documents200712
Uncited documents200812
Uncited documents200910
Uncited documents201015
Uncited documents201110
Uncited documents201217
Uncited documents201321
Uncited documents201411
Uncited documents201518
Uncited documents201610
Uncited documents20174
Uncited documents201811
Uncited documents20196
Cited documents19999
Cited documents200026
Cited documents200136
Cited documents200257
Cited documents200354
Cited documents200457
Cited documents200557
Cited documents200658
Cited documents200766
Cited documents200866
Cited documents200968
Cited documents201063
Cited documents201174
Cited documents201274
Cited documents201372
Cited documents201488
Cited documents201580
Cited documents201689
Cited documents201787
Cited documents201878
Cited documents201980
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