Scimago Journal & Country Rank

International Journal of Electronic Customer Relationship Management

Country United Kingdom  - SIR icon SIR Ranking of United Kingdom
H Index
Subject Area and CategoryBusiness, Management and Accounting
Business, Management and Accounting (miscellaneous)
Publisher Inderscience Enterprises Ltd.
Publication typeJournals
ISSN17500664, 17500672
Scope The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management (ECRM). It also addresses the interaction, collaboration, partnership and cooperation between small and medium sized enterprises (SMEs) and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in today's global businesses. Therefore, manuscripts offering theoretical, conceptual, and practical contributions for ECRM are encouraged. Topics covered include: -Electronic customer relationship management (ECRM) -CRM strategy, marketing, technology and software -Custom marketing and sales management -Customer lifetime value, loyalty, satisfaction, behaviour, databases -Issues for implementing CRM systems/solutions for CRM problems -Tools for capturing customer information, managing/sharing customer data -Partner relationship management, strategic alliances/ partnerships -Business to business market (B2B), business to consumer market (B2C) -Enterprise resource planning (ERP) -Supply chain dynamics and uncertainty, supplier relationship management (SRM) -E-commerce customer relationships on the internet -Supply chain management, channel management, demand chain management -Manufacturing, logistics and information technology/systems -Supplier and distribution networks, international issues -Performance measurement/indicators, research, modelling


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The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Business, Management and Accounting (miscellaneous)2008Q3
Business, Management and Accounting (miscellaneous)2009Q2
Business, Management and Accounting (miscellaneous)2010Q2
Business, Management and Accounting (miscellaneous)2011Q3
Business, Management and Accounting (miscellaneous)2012Q3
Business, Management and Accounting (miscellaneous)2013Q3
Business, Management and Accounting (miscellaneous)2014Q3
Business, Management and Accounting (miscellaneous)2015Q3
Business, Management and Accounting (miscellaneous)2016Q3
Business, Management and Accounting (miscellaneous)2017Q3
Business, Management and Accounting (miscellaneous)2018Q4
Business, Management and Accounting (miscellaneous)2019Q3

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per documentYearValue
Cites / Doc. (4 years)20070.000
Cites / Doc. (4 years)20080.500
Cites / Doc. (4 years)20090.813
Cites / Doc. (4 years)20100.676
Cites / Doc. (4 years)20110.326
Cites / Doc. (4 years)20120.283
Cites / Doc. (4 years)20130.413
Cites / Doc. (4 years)20140.472
Cites / Doc. (4 years)20150.509
Cites / Doc. (4 years)20160.500
Cites / Doc. (4 years)20170.463
Cites / Doc. (4 years)20180.568
Cites / Doc. (4 years)20191.220
Cites / Doc. (3 years)20070.000
Cites / Doc. (3 years)20080.500
Cites / Doc. (3 years)20090.813
Cites / Doc. (3 years)20100.676
Cites / Doc. (3 years)20110.240
Cites / Doc. (3 years)20120.250
Cites / Doc. (3 years)20130.509
Cites / Doc. (3 years)20140.625
Cites / Doc. (3 years)20150.475
Cites / Doc. (3 years)20160.425
Cites / Doc. (3 years)20170.385
Cites / Doc. (3 years)20180.514
Cites / Doc. (3 years)20191.559
Cites / Doc. (2 years)20070.000
Cites / Doc. (2 years)20080.500
Cites / Doc. (2 years)20090.813
Cites / Doc. (2 years)20100.490
Cites / Doc. (2 years)20110.128
Cites / Doc. (2 years)20120.341
Cites / Doc. (2 years)20130.667
Cites / Doc. (2 years)20140.484
Cites / Doc. (2 years)20150.542
Cites / Doc. (2 years)20160.560
Cites / Doc. (2 years)20170.367
Cites / Doc. (2 years)20180.632
Cites / Doc. (2 years)20192.250
Total Cites 

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Self Cites20070
Self Cites20081
Self Cites200916
Self Cites201012
Self Cites20113
Self Cites20124
Self Cites20136
Self Cites20144
Self Cites20156
Self Cites20164
Self Cites20170
Self Cites20183
Self Cites20194
Total Cites20070
Total Cites200810
Total Cites200939
Total Cites201048
Total Cites201118
Total Cites201216
Total Cites201329
Total Cites201430
Total Cites201519
Total Cites201617
Total Cites201715
Total Cites201818
Total Cites201953
External Cites per Doc 
Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

External Cites per document20070
External Cites per document20080.450
External Cites per document20090.479
External Cites per document20100.507
External Cites per document20110.200
External Cites per document20120.188
External Cites per document20130.404
External Cites per document20140.542
External Cites per document20150.325
External Cites per document20160.325
External Cites per document20170.385
External Cites per document20180.429
External Cites per document20191.441
Cites per document20070.000
Cites per document20080.500
Cites per document20090.813
Cites per document20100.676
Cites per document20110.240
Cites per document20120.250
Cites per document20130.509
Cites per document20140.625
Cites per document20150.475
Cites per document20160.425
Cites per document20170.385
Cites per document20180.514
Cites per document20191.559
% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

YearInternational Collaboration
Citable documents 
Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Non-citable documents20070
Non-citable documents20080
Non-citable documents20090
Non-citable documents20100
Non-citable documents20110
Non-citable documents20120
Non-citable documents20130
Non-citable documents20140
Non-citable documents20150
Non-citable documents20160
Non-citable documents20170
Non-citable documents20180
Non-citable documents20190
Citable documents20070
Citable documents200820
Citable documents200948
Citable documents201071
Citable documents201175
Citable documents201264
Citable documents201357
Citable documents201448
Citable documents201540
Citable documents201640
Citable documents201739
Citable documents201835
Citable documents201934
Cited documents 
Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Uncited documents20070
Uncited documents200814
Uncited documents200924
Uncited documents201040
Uncited documents201161
Uncited documents201253
Uncited documents201342
Uncited documents201432
Uncited documents201531
Uncited documents201628
Uncited documents201727
Uncited documents201823
Uncited documents201923
Cited documents20070
Cited documents20086
Cited documents200924
Cited documents201031
Cited documents201114
Cited documents201211
Cited documents201315
Cited documents201416
Cited documents20159
Cited documents201612
Cited documents201712
Cited documents201812
Cited documents201911
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