International Journal of Service Industry Management

Quartiles

The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Category	Year	Quartile
Business, Management and Accounting (miscellaneous)	1999	Q1
Business, Management and Accounting (miscellaneous)	2000	Q2
Business, Management and Accounting (miscellaneous)	2001	Q1
Business, Management and Accounting (miscellaneous)	2002	Q1
Business, Management and Accounting (miscellaneous)	2003	Q1
Business, Management and Accounting (miscellaneous)	2004	Q1
Business, Management and Accounting (miscellaneous)	2005	Q1
Business, Management and Accounting (miscellaneous)	2006	Q1
Business, Management and Accounting (miscellaneous)	2007	Q1
Business, Management and Accounting (miscellaneous)	2008	Q1
Business, Management and Accounting (miscellaneous)	2009	Q1
Business, Management and Accounting (miscellaneous)	2010	Q1
Business, Management and Accounting (miscellaneous)	2011	Q1
Management of Technology and Innovation	1999	Q2
Management of Technology and Innovation	2000	Q2
Management of Technology and Innovation	2001	Q2
Management of Technology and Innovation	2002	Q2
Management of Technology and Innovation	2003	Q1
Management of Technology and Innovation	2004	Q1
Management of Technology and Innovation	2005	Q2
Management of Technology and Innovation	2006	Q2
Management of Technology and Innovation	2007	Q1
Management of Technology and Innovation	2008	Q1
Management of Technology and Innovation	2009	Q1
Management of Technology and Innovation	2010	Q2
Management of Technology and Innovation	2011	Q2
Strategy and Management	1999	Q2
Strategy and Management	2000	Q3
Strategy and Management	2001	Q2
Strategy and Management	2002	Q2
Strategy and Management	2003	Q1
Strategy and Management	2004	Q1
Strategy and Management	2005	Q2
Strategy and Management	2006	Q1
Strategy and Management	2007	Q1
Strategy and Management	2008	Q1
Strategy and Management	2009	Q1
Strategy and Management	2010	Q2
Strategy and Management	2011	Q1

SJR

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Year	SJR
1999	0.600
2000	0.274
2001	0.482
2002	0.572
2003	0.821
2004	0.740
2005	0.649
2006	0.730
2007	1.058
2008	1.268
2009	0.923
2010	0.556
2011	0.779

Total Documents

Evolution of the number of published documents. All types of documents are considered, including citable and non citable documents.

Year	Documents
1999	26
2000	26
2001	25
2002	29
2003	33
2004	26
2005	28
2006	27
2007	29
2008	39
2009	0
2010	0
2011	0

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per document	Year	Value
Cites / Doc. (4 years)	1999	0.914
Cites / Doc. (4 years)	2000	1.260
Cites / Doc. (4 years)	2001	1.167
Cites / Doc. (4 years)	2002	1.117
Cites / Doc. (4 years)	2003	1.377
Cites / Doc. (4 years)	2004	2.062
Cites / Doc. (4 years)	2005	2.460
Cites / Doc. (4 years)	2006	2.336
Cites / Doc. (4 years)	2007	2.789
Cites / Doc. (4 years)	2008	3.109
Cites / Doc. (4 years)	2009	3.130
Cites / Doc. (4 years)	2010	3.053
Cites / Doc. (4 years)	2011	3.294
Cites / Doc. (3 years)	1999	0.914
Cites / Doc. (3 years)	2000	1.000
Cites / Doc. (3 years)	2001	0.769
Cites / Doc. (3 years)	2002	0.935
Cites / Doc. (3 years)	2003	1.363
Cites / Doc. (3 years)	2004	1.713
Cites / Doc. (3 years)	2005	1.841
Cites / Doc. (3 years)	2006	2.034
Cites / Doc. (3 years)	2007	2.556
Cites / Doc. (3 years)	2008	2.667
Cites / Doc. (3 years)	2009	2.505
Cites / Doc. (3 years)	2010	2.529
Cites / Doc. (3 years)	2011	3.026
Cites / Doc. (2 years)	1999	0.720
Cites / Doc. (2 years)	2000	0.788
Cites / Doc. (2 years)	2001	0.423
Cites / Doc. (2 years)	2002	1.059
Cites / Doc. (2 years)	2003	1.259
Cites / Doc. (2 years)	2004	0.984
Cites / Doc. (2 years)	2005	1.458
Cites / Doc. (2 years)	2006	1.537
Cites / Doc. (2 years)	2007	2.000
Cites / Doc. (2 years)	2008	2.000
Cites / Doc. (2 years)	2009	1.868
Cites / Doc. (2 years)	2010	2.154
Cites / Doc. (2 years)	2011	0.000

Total Cites

Self-Cites

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Cites	Year	Value
Self Cites	1999	8
Self Cites	2000	4
Self Cites	2001	22
Self Cites	2002	9
Self Cites	2003	12
Self Cites	2004	11
Self Cites	2005	8
Self Cites	2006	16
Self Cites	2007	14
Self Cites	2008	15
Self Cites	2009	0
Self Cites	2010	0
Self Cites	2011	0
Total Cites	1999	64
Total Cites	2000	76
Total Cites	2001	60
Total Cites	2002	72
Total Cites	2003	109
Total Cites	2004	149
Total Cites	2005	162
Total Cites	2006	177
Total Cites	2007	207
Total Cites	2008	224
Total Cites	2009	238
Total Cites	2010	172
Total Cites	2011	118

External Cites per Doc

Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

Cites	Year	Value
External Cites per document	1999	0.800
External Cites per document	2000	0.947
External Cites per document	2001	0.487
External Cites per document	2002	0.818
External Cites per document	2003	1.213
External Cites per document	2004	1.586
External Cites per document	2005	1.750
External Cites per document	2006	1.851
External Cites per document	2007	2.383
External Cites per document	2008	2.488
External Cites per document	2009	2.505
External Cites per document	2010	2.529
External Cites per document	2011	3.026
Cites per document	1999	0.914
Cites per document	2000	1.000
Cites per document	2001	0.769
Cites per document	2002	0.935
Cites per document	2003	1.363
Cites per document	2004	1.713
Cites per document	2005	1.841
Cites per document	2006	2.034
Cites per document	2007	2.556
Cites per document	2008	2.667
Cites per document	2009	2.505
Cites per document	2010	2.529
Cites per document	2011	3.026

% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

Year	International Collaboration
1999	26.92
2000	11.54
2001	24.00
2002	6.90
2003	24.24
2004	19.23
2005	3.57
2006	33.33
2007	17.24
2008	15.38
2009	0
2010	0
2011	0

Citable documents

Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Documents	Year	Value
Non-citable documents	1999	0
Non-citable documents	2000	0
Non-citable documents	2001	0
Non-citable documents	2002	0
Non-citable documents	2003	2
Non-citable documents	2004	3
Non-citable documents	2005	3
Non-citable documents	2006	1
Non-citable documents	2007	1
Non-citable documents	2008	4
Non-citable documents	2009	8
Non-citable documents	2010	7
Non-citable documents	2011	4
Citable documents	1999	70
Citable documents	2000	76
Citable documents	2001	78
Citable documents	2002	77
Citable documents	2003	78
Citable documents	2004	84
Citable documents	2005	85
Citable documents	2006	86
Citable documents	2007	80
Citable documents	2008	80
Citable documents	2009	87
Citable documents	2010	61
Citable documents	2011	35

Cited documents

Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Documents	Year	Value
Uncited documents	1999	32
Uncited documents	2000	40
Uncited documents	2001	47
Uncited documents	2002	36
Uncited documents	2003	29
Uncited documents	2004	38
Uncited documents	2005	31
Uncited documents	2006	31
Uncited documents	2007	18
Uncited documents	2008	22
Uncited documents	2009	25
Uncited documents	2010	17
Uncited documents	2011	14
Cited documents	1999	38
Cited documents	2000	36
Cited documents	2001	31
Cited documents	2002	41
Cited documents	2003	51
Cited documents	2004	49
Cited documents	2005	57
Cited documents	2006	56
Cited documents	2007	63
Cited documents	2008	62
Cited documents	2009	70
Cited documents	2010	51
Cited documents	2011	25