Scimago Journal & Country Rank

Journal of Service Research

CountryUnited States
H Index
Subject Area and CategoryBusiness, Management and Accounting
Organizational Behavior and Human Resource Management

Computer Science
Information Systems

Social Sciences
Sociology and Political Science
PublisherSAGE Publications
Publication typeJournals
Coverage1998-2000, 2004-ongoing
Scope The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles. (source)

The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Information Systems1999Q2
Information Systems2000Q2
Information Systems2001Q2
Information Systems2002Q2
Information Systems2003Q3
Information Systems2005Q3
Information Systems2006Q2
Information Systems2007Q1
Information Systems2008Q1
Information Systems2009Q1
Information Systems2010Q1
Information Systems2011Q1
Information Systems2012Q1
Information Systems2013Q1
Information Systems2014Q1
Information Systems2015Q1
Organizational Behavior and Human Resource Management1999Q2
Organizational Behavior and Human Resource Management2000Q2
Organizational Behavior and Human Resource Management2001Q2
Organizational Behavior and Human Resource Management2002Q1
Organizational Behavior and Human Resource Management2003Q2
Organizational Behavior and Human Resource Management2005Q3
Organizational Behavior and Human Resource Management2006Q2
Organizational Behavior and Human Resource Management2007Q1
Organizational Behavior and Human Resource Management2008Q1
Organizational Behavior and Human Resource Management2009Q1
Organizational Behavior and Human Resource Management2010Q1
Organizational Behavior and Human Resource Management2011Q1
Organizational Behavior and Human Resource Management2012Q1
Organizational Behavior and Human Resource Management2013Q1
Organizational Behavior and Human Resource Management2014Q1
Organizational Behavior and Human Resource Management2015Q1
Sociology and Political Science1999Q2
Sociology and Political Science2000Q2
Sociology and Political Science2001Q1
Sociology and Political Science2002Q1
Sociology and Political Science2003Q2
Sociology and Political Science2005Q2
Sociology and Political Science2006Q1
Sociology and Political Science2007Q1
Sociology and Political Science2008Q1
Sociology and Political Science2009Q1
Sociology and Political Science2010Q1
Sociology and Political Science2011Q1
Sociology and Political Science2012Q1
Sociology and Political Science2013Q1
Sociology and Political Science2014Q1
Sociology and Political Science2015Q1

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per documentYearValue
Cites / Doc. (4 years)19991.000
Cites / Doc. (4 years)20000.850
Cites / Doc. (4 years)20010.826
Cites / Doc. (4 years)20021.261
Cites / Doc. (4 years)20031.091
Cites / Doc. (4 years)20051.167
Cites / Doc. (4 years)20061.967
Cites / Doc. (4 years)20073.536
Cites / Doc. (4 years)20084.063
Cites / Doc. (4 years)20095.959
Cites / Doc. (4 years)20104.515
Cites / Doc. (4 years)20115.712
Cites / Doc. (4 years)20125.559
Cites / Doc. (4 years)20136.087
Cites / Doc. (4 years)20147.870
Cites / Doc. (4 years)20154.565
Cites / Doc. (3 years)19991.000
Cites / Doc. (3 years)20000.850
Cites / Doc. (3 years)20010.826
Cites / Doc. (3 years)20021.061
Cites / Doc. (3 years)20031.333
Cites / Doc. (3 years)20051.167
Cites / Doc. (3 years)20061.967
Cites / Doc. (3 years)20073.536
Cites / Doc. (3 years)20083.945
Cites / Doc. (3 years)20095.216
Cites / Doc. (3 years)20103.267
Cites / Doc. (3 years)20114.790
Cites / Doc. (3 years)20124.895
Cites / Doc. (3 years)20136.534
Cites / Doc. (3 years)20144.915
Cites / Doc. (3 years)20153.787
Cites / Doc. (2 years)19991.000
Cites / Doc. (2 years)20000.850
Cites / Doc. (2 years)20010.455
Cites / Doc. (2 years)20021.167
Cites / Doc. (2 years)20030.000
Cites / Doc. (2 years)20051.167
Cites / Doc. (2 years)20061.967
Cites / Doc. (2 years)20073.420
Cites / Doc. (2 years)20083.306
Cites / Doc. (2 years)20093.417
Cites / Doc. (2 years)20102.519
Cites / Doc. (2 years)20114.143
Cites / Doc. (2 years)20124.831
Cites / Doc. (2 years)20133.186
Cites / Doc. (2 years)20144.000
Cites / Doc. (2 years)20152.785
Total Cites 

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Self Cites19996
Self Cites20003
Self Cites20010
Self Cites20020
Self Cites20030
Self Cites20051
Self Cites20069
Self Cites200719
Self Cites200821
Self Cites200932
Self Cites201018
Self Cites201153
Self Cites201231
Self Cites201332
Self Cites201440
Self Cites201543
Total Cites199913
Total Cites200034
Total Cites200138
Total Cites200235
Total Cites20038
Total Cites20057
Total Cites200659
Total Cites2007198
Total Cites2008288
Total Cites2009386
Total Cites2010245
Total Cites2011388
Total Cites2012421
Total Cites2013575
Total Cites2014462
Total Cites2015356
External Cites per Doc 
Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

External Cites per document19990.538
External Cites per document20000.775
External Cites per document20010.826
External Cites per document20021.061
External Cites per document20031.333
External Cites per document20051.000
External Cites per document20061.667
External Cites per document20073.196
External Cites per document20083.658
External Cites per document20094.784
External Cites per document20103.027
External Cites per document20114.136
External Cites per document20124.535
External Cites per document20136.170
External Cites per document20144.489
External Cites per document20153.330
Cites per document19991.000
Cites per document20000.850
Cites per document20010.826
Cites per document20021.061
Cites per document20031.333
Cites per document20051.167
Cites per document20061.967
Cites per document20073.536
Cites per document20083.945
Cites per document20095.216
Cites per document20103.267
Cites per document20114.790
Cites per document20124.895
Cites per document20136.534
Cites per document20144.915
Cites per document20153.787
% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

YearInternational Collaboration
Citable documents 
Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Non-citable documents19992
Non-citable documents20005
Non-citable documents20015
Non-citable documents20023
Non-citable documents20030
Non-citable documents20051
Non-citable documents20061
Non-citable documents20072
Non-citable documents20082
Non-citable documents20092
Non-citable documents20102
Non-citable documents20113
Non-citable documents20125
Non-citable documents20134
Non-citable documents20143
Non-citable documents20152
Citable documents199913
Citable documents200040
Citable documents200146
Citable documents200233
Citable documents20036
Citable documents20056
Citable documents200630
Citable documents200756
Citable documents200873
Citable documents200974
Citable documents201075
Citable documents201181
Citable documents201286
Citable documents201388
Citable documents201494
Citable documents201594
Cited documents 
Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Uncited documents19996
Uncited documents200027
Uncited documents200128
Uncited documents200217
Uncited documents20031
Uncited documents20053
Uncited documents200612
Uncited documents20078
Uncited documents200810
Uncited documents20098
Uncited documents201014
Uncited documents201110
Uncited documents201217
Uncited documents201321
Uncited documents201412
Uncited documents201518
Cited documents19999
Cited documents200018
Cited documents200123
Cited documents200219
Cited documents20035
Cited documents20054
Cited documents200619
Cited documents200750
Cited documents200865
Cited documents200968
Cited documents201063
Cited documents201174
Cited documents201274
Cited documents201371
Cited documents201485
Cited documents201578
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