Journal of Services Marketing

Quartiles

The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Category	Year	Quartile
Marketing	1997	Q2
Marketing	1998	Q2
Marketing	1999	Q2
Marketing	2000	Q2
Marketing	2001	Q2
Marketing	2002	Q2
Marketing	2003	Q2
Marketing	2004	Q2
Marketing	2005	Q3
Marketing	2006	Q2
Marketing	2007	Q2
Marketing	2008	Q1
Marketing	2009	Q1
Marketing	2010	Q2
Marketing	2011	Q2
Marketing	2012	Q1
Marketing	2013	Q1
Marketing	2014	Q1
Marketing	2015	Q2
Marketing	2016	Q1

SJR

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

Year	SJR
1999	0.282
2000	0.270
2001	0.406
2002	0.274
2003	0.256
2004	0.285
2005	0.128
2006	0.207
2007	0.393
2008	0.766
2009	0.827
2010	0.452
2011	0.591
2012	0.685
2013	1.079
2014	0.986
2015	0.755
2016	1.027

Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per document	Year	Value
Cites / Doc. (4 years)	1999	0.400
Cites / Doc. (4 years)	2000	0.585
Cites / Doc. (4 years)	2001	0.624
Cites / Doc. (4 years)	2002	0.648
Cites / Doc. (4 years)	2003	0.642
Cites / Doc. (4 years)	2004	0.854
Cites / Doc. (4 years)	2005	0.229
Cites / Doc. (4 years)	2006	0.399
Cites / Doc. (4 years)	2007	0.754
Cites / Doc. (4 years)	2008	1.333
Cites / Doc. (4 years)	2009	2.643
Cites / Doc. (4 years)	2010	2.022
Cites / Doc. (4 years)	2011	2.204
Cites / Doc. (4 years)	2012	2.429
Cites / Doc. (4 years)	2013	2.500
Cites / Doc. (4 years)	2014	2.871
Cites / Doc. (4 years)	2015	2.622
Cites / Doc. (4 years)	2016	2.613
Cites / Doc. (3 years)	1999	0.400
Cites / Doc. (3 years)	2000	0.464
Cites / Doc. (3 years)	2001	0.670
Cites / Doc. (3 years)	2002	0.571
Cites / Doc. (3 years)	2003	0.519
Cites / Doc. (3 years)	2004	0.676
Cites / Doc. (3 years)	2005	0.227
Cites / Doc. (3 years)	2006	0.339
Cites / Doc. (3 years)	2007	0.868
Cites / Doc. (3 years)	2008	1.711
Cites / Doc. (3 years)	2009	2.051
Cites / Doc. (3 years)	2010	1.399
Cites / Doc. (3 years)	2011	1.888
Cites / Doc. (3 years)	2012	2.246
Cites / Doc. (3 years)	2013	2.521
Cites / Doc. (3 years)	2014	2.391
Cites / Doc. (3 years)	2015	2.162
Cites / Doc. (3 years)	2016	2.516
Cites / Doc. (2 years)	1999	0.340
Cites / Doc. (2 years)	2000	0.517
Cites / Doc. (2 years)	2001	0.594
Cites / Doc. (2 years)	2002	0.582
Cites / Doc. (2 years)	2003	0.370
Cites / Doc. (2 years)	2004	0.571
Cites / Doc. (2 years)	2005	0.175
Cites / Doc. (2 years)	2006	0.337
Cites / Doc. (2 years)	2007	1.207
Cites / Doc. (2 years)	2008	1.187
Cites / Doc. (2 years)	2009	1.179
Cites / Doc. (2 years)	2010	1.000
Cites / Doc. (2 years)	2011	1.448
Cites / Doc. (2 years)	2012	1.947
Cites / Doc. (2 years)	2013	1.674
Cites / Doc. (2 years)	2014	1.913
Cites / Doc. (2 years)	2015	1.635
Cites / Doc. (2 years)	2016	1.935

Total Cites

Self-Cites

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

Cites	Year	Value
Self Cites	1999	13
Self Cites	2000	9
Self Cites	2001	20
Self Cites	2002	17
Self Cites	2003	10
Self Cites	2004	16
Self Cites	2005	2
Self Cites	2006	4
Self Cites	2007	5
Self Cites	2008	11
Self Cites	2009	15
Self Cites	2010	13
Self Cites	2011	12
Self Cites	2012	17
Self Cites	2013	31
Self Cites	2014	33
Self Cites	2015	31
Self Cites	2016	74
Total Cites	1999	30
Total Cites	2000	39
Total Cites	2001	61
Total Cites	2002	56
Total Cites	2003	55
Total Cites	2004	75
Total Cites	2005	27
Total Cites	2006	42
Total Cites	2007	112
Total Cites	2008	231
Total Cites	2009	283
Total Cites	2010	200
Total Cites	2011	270
Total Cites	2012	319
Total Cites	2013	353
Total Cites	2014	330
Total Cites	2015	307
Total Cites	2016	385

External Cites per Doc

Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

Cites	Year	Value
External Cites per document	1999	0.227
External Cites per document	2000	0.357
External Cites per document	2001	0.451
External Cites per document	2002	0.398
External Cites per document	2003	0.425
External Cites per document	2004	0.532
External Cites per document	2005	0.210
External Cites per document	2006	0.306
External Cites per document	2007	0.829
External Cites per document	2008	1.630
External Cites per document	2009	1.942
External Cites per document	2010	1.308
External Cites per document	2011	1.804
External Cites per document	2012	2.127
External Cites per document	2013	2.300
External Cites per document	2014	2.152
External Cites per document	2015	1.944
External Cites per document	2016	2.033
Cites per document	1999	0.400
Cites per document	2000	0.464
Cites per document	2001	0.670
Cites per document	2002	0.571
Cites per document	2003	0.519
Cites per document	2004	0.676
Cites per document	2005	0.227
Cites per document	2006	0.339
Cites per document	2007	0.868
Cites per document	2008	1.711
Cites per document	2009	2.051
Cites per document	2010	1.399
Cites per document	2011	1.888
Cites per document	2012	2.246
Cites per document	2013	2.521
Cites per document	2014	2.391
Cites per document	2015	2.162
Cites per document	2016	2.516

% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

Year	International Collaboration
1999	19.35
2000	3.03
2001	14.71
2002	17.95
2003	26.32
2004	35.71
2005	15.91
2006	20.93
2007	6.25
2008	23.40
2009	16.67
2010	20.41
2011	28.26
2012	30.43
2013	30.43
2014	32.00
2015	33.33
2016	29.41

Citable documents

Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

Documents	Year	Value
Non-citable documents	1999	0
Non-citable documents	2000	0
Non-citable documents	2001	0
Non-citable documents	2002	0
Non-citable documents	2003	0
Non-citable documents	2004	0
Non-citable documents	2005	0
Non-citable documents	2006	0
Non-citable documents	2007	0
Non-citable documents	2008	0
Non-citable documents	2009	0
Non-citable documents	2010	0
Non-citable documents	2011	1
Non-citable documents	2012	1
Non-citable documents	2013	1
Non-citable documents	2014	0
Non-citable documents	2015	0
Non-citable documents	2016	0
Citable documents	1999	75
Citable documents	2000	84
Citable documents	2001	91
Citable documents	2002	98
Citable documents	2003	106
Citable documents	2004	111
Citable documents	2005	119
Citable documents	2006	124
Citable documents	2007	129
Citable documents	2008	135
Citable documents	2009	138
Citable documents	2010	143
Citable documents	2011	143
Citable documents	2012	142
Citable documents	2013	140
Citable documents	2014	138
Citable documents	2015	142
Citable documents	2016	153

Cited documents

Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

Documents	Year	Value
Uncited documents	1999	56
Uncited documents	2000	57
Uncited documents	2001	57
Uncited documents	2002	62
Uncited documents	2003	68
Uncited documents	2004	63
Uncited documents	2005	98
Uncited documents	2006	93
Uncited documents	2007	72
Uncited documents	2008	54
Uncited documents	2009	56
Uncited documents	2010	61
Uncited documents	2011	49
Uncited documents	2012	44
Uncited documents	2013	38
Uncited documents	2014	28
Uncited documents	2015	34
Uncited documents	2016	44
Cited documents	1999	19
Cited documents	2000	27
Cited documents	2001	34
Cited documents	2002	36
Cited documents	2003	38
Cited documents	2004	48
Cited documents	2005	21
Cited documents	2006	31
Cited documents	2007	57
Cited documents	2008	81
Cited documents	2009	82
Cited documents	2010	82
Cited documents	2011	95
Cited documents	2012	99
Cited documents	2013	103
Cited documents	2014	110
Cited documents	2015	108
Cited documents	2016	109

Show this widget in your own website

Just copy the code below and paste within your html code:

Country	United Kingdom	58 H Index
Subject Area and Category	Business, Management and Accounting Marketing
Publisher	Emerald Group Publishing Ltd.
Publication type	Journals
ISSN	08876045
Coverage	2005-ongoing
Scope	■Customer policy and service ■Marketing of services ■Marketing planning ■Service marketing abroad ■Service quality Capturing and retaining customers in a service industry is a vastly different activity to its product-based counterpart. The fickle nature of today"s consumer is a vital factor in understanding the factors which determine successful holding of market share - and the intense competition within the sector means practitioners must keep pace with new developments if they are to outwit competitors and develop customer loyalty. (source)